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Privacy Policy
This Privacy Policy explains how Caesars Casino generally handles personal information when players visit the website, create an account, use casino services, make transactions or contact support. It also explains cookies, information security, record retention and the choices available to players in Australia.
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About this Privacy Policy
Caesars Casino respects the privacy of its players and aims to handle personal information responsibly. This policy is written in general terms so players can understand what information an online casino may collect, why that information may be needed, how it may be used and how privacy requests can be made.
In this article
This policy applies to information collected through the Caesars Casino website, account services, customer support channels, promotional communications and related online interactions. It may also apply when information is provided during registration, identity checks, payments, gameplay, responsible gambling processes or other activities connected with the website.
Personal information means information that identifies an individual or could reasonably be connected with them. The information handled will depend on how a player uses the website and the services available to them. Players should provide information that is accurate, current and complete, and should update it when their circumstances change.
Some services may not be available if required information is not provided. For example, account, verification or transaction information may be necessary to open and operate an account, meet security requirements, process payments or comply with applicable obligations. Caesars Casino aims to request only information that is reasonably needed for these purposes.
This policy should be read together with any other notices, terms or consent requests shown on the website. Additional information may be provided at the time information is collected, particularly where a particular service, promotion, verification process or communication has its own privacy requirements.
Information we may handle and why
Account and identity information
When a player registers or uses an account, Caesars Casino may handle details such as a name, date of birth, contact details, login information, account preferences and information about responsible gambling settings. This information helps operate the account, provide requested services and communicate with the player about account activity.
Account information may also be used to confirm that an account belongs to the correct person and to help prevent duplicate, false, compromised or unauthorised accounts. Players may be asked to confirm or update details from time to time so that account records remain accurate and security checks can be completed.
Verification documents and checks
Online gambling services commonly require identity, age and other verification checks. For this purpose, Caesars Casino may handle verification documents and information contained in those documents, such as identification details, date of birth, residential information or evidence of account ownership.
Additional information may be requested where needed for security, fraud prevention, responsible gambling checks, account protection or legal obligations. Verification information may be reviewed by authorised staff or specialist service providers acting on behalf of the website. Players should provide genuine documents through the approved website process and should not send sensitive information through an unauthorised channel.
Payment and transaction records
Caesars Casino may handle information about deposits, withdrawals, wagers, account balances, payment methods, transaction dates and transaction status. This information is used to process transactions, maintain accurate account records, investigate disputed or unusual activity and help prevent fraud or other financial crime.
Payment providers may handle payment details under their own privacy policies and terms. Depending on the payment method, Caesars Casino may receive confirmation, reference information or limited payment details rather than complete payment credentials. Players should review the relevant provider information before using a payment service.
Device, cookie and usage information
When a player visits or uses the website, technical information may be collected automatically. This can include an internet protocol address, browser type, device type, operating system, general location information, language settings, pages viewed, access times, referring pages and information about how the website is used.
This information can help keep the website secure, identify technical problems, detect unusual activity, understand performance and improve the player experience. It may also help remember settings, maintain a secure session and make the website more relevant to the device being used.
Communications and support information
If a player contacts support, Caesars Casino may keep the content of the enquiry, information used to identify the account, records of the response and any documents supplied for assistance. These records help answer questions, resolve complaints, investigate account issues, provide consistent support and maintain an appropriate history of important account communications.
Main purposes for using information
- To create, administer and secure a player account.
- To provide the website and casino services requested by the player.
- To verify identity, age, account ownership and relevant transaction information.
- To process deposits, withdrawals and other account transactions.
- To detect and prevent fraud, money laundering, cheating, abuse, security incidents and other unlawful or unauthorised activity.
- To meet legal, regulatory, record-keeping and responsible gambling obligations that apply to the service.
- To respond to enquiries, provide support and investigate complaints or disputes.
- To maintain, test, monitor and improve the website, systems and services.
- To send service messages, account notices and other operational communications.
- To send marketing communications where this is permitted and where the player has provided consent or another permitted basis applies.
Cookies, sharing, security and retention
Cookies and similar technologies
Caesars Casino may use cookies and similar technologies to make the website work, remember settings, maintain sessions, support security, understand website usage and measure the effectiveness of communications. Some cookies are necessary for core account and website functions, while others may assist with analytics, preferences or marketing.
Players can manage or delete cookies through their web browser settings. Browser controls may allow a player to block all cookies, accept only certain types or receive a notice before a cookie is stored. If necessary cookies are blocked, some account or website features may not work correctly. Cookie choices made in one browser may not apply to another browser or device.
When information may be shared
Personal information may be shared where reasonably needed to operate the website and provide services. This can include sharing with technology, hosting, identity verification, payment, security, customer support, analytics and communications providers. Service providers should receive information relevant to the service they perform and may be required to protect it and use it only for authorised purposes.
Information may also be disclosed where necessary to prevent fraud or security threats, protect players and the website, investigate suspected unlawful activity, handle disputes, obtain professional advice or respond to a lawful request. Information may be disclosed as part of a business change or transfer, subject to appropriate privacy protections.
Caesars Casino does not intend to sell personal information as a standalone commercial product. Information may nevertheless be used or shared with service providers for legitimate website operations, service improvement, communications, security and other purposes described in this policy.
Some service providers or systems may be located outside Australia. Where information is handled across borders, reasonable steps should be taken to use appropriate safeguards and to limit access to information to legitimate business, service or legal purposes. Overseas handling may also be subject to the privacy arrangements of the relevant provider.
Security and account protection
Reasonable technical, organisational and administrative measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, secure systems, monitoring, authentication procedures and confidentiality requirements for staff or service providers.
No online service can guarantee that information will always be completely secure. Players should use a strong and unique password, keep login details private, avoid sharing access codes, update devices and software where possible, and sign out after using a shared or public device. Players should contact support promptly if they suspect that an account or login detail has been compromised.
Retention of information
Personal information is generally kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, verification, payment, transaction, support and security records must be kept for a period required by law even after an account is closed.
Records may also need to be retained to resolve disputes, investigate suspected fraud, protect the website, manage responsible gambling matters or establish and defend legal claims. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.
Your privacy rights and how to contact us
Depending on the circumstances and applicable privacy requirements, players may have rights in relation to their personal information. These rights can include asking for access to information held about them, requesting correction of information that is inaccurate or incomplete, requesting deletion of information that no longer needs to be retained, and withdrawing consent to marketing communications.
Making a privacy request
To exercise a privacy right or ask a question about the handling of personal information, contact support@caesarscasino.wtf. Please explain the request clearly and provide enough information to help identify the relevant account or records. Caesars Casino may need to verify the identity of the person making a request before providing information or changing account details. This is a security measure designed to prevent unauthorised access.
- Access: ask for a copy or summary of personal information held about you, subject to applicable exceptions.
- Correction: ask for inaccurate, outdated or incomplete information to be corrected.
- Deletion: ask for personal information to be deleted where it is no longer required and there is no legal or legitimate reason to retain it.
- Marketing consent: withdraw consent to promotional emails or other direct marketing. Operational messages about an account, transactions, security or important service changes may still be sent where necessary.
- Questions or complaints: ask how information has been used or raise a concern about privacy handling.
A request to delete information or withdraw marketing consent does not necessarily close an account or cancel an existing transaction. Some information may need to remain available for security, dispute resolution, fraud prevention, responsible gambling processes or a period required by law. Where a request cannot be completed in full, the reason can be explained in general terms, subject to security and legal restrictions.
Marketing choices
Players can withdraw consent to marketing by contacting support@caesarscasino.wtf. Promotional messages may also include an unsubscribe or preference option where appropriate. Stopping marketing does not affect service messages needed to manage an account, confirm transactions, maintain security or provide important information about the website.
Marketing preferences may take a reasonable amount of time to apply if a message has already been prepared or is being processed. Players may continue to receive essential service communications after promotional messages have stopped. A player can contact support again if marketing continues after a reasonable processing period.
Children and unsuitable use
The website is intended for people who are legally permitted to use online gambling services. Caesars Casino does not knowingly seek to collect information from children or people who are not permitted to access the service. If a parent, guardian or player believes that information has been submitted by a child or an ineligible person, they should contact support@caesarscasino.wtf so the matter can be reviewed.
Changes to this policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The latest version will apply when it is published on the website. Players should review this page occasionally so they remain aware of how information may be handled. If a change is significant, additional notice may be provided where appropriate.
